Contact information
AtĀ Prime Reps, weāre here to assist you with any questions, concerns, or feedback. Your satisfaction is our priority, and weāre always happy to help!
How to Reach Us
Email Support
š§Ā Email:Ā [email protected]
- For order-related inquiries, please include your order number for faster assistance.
Social Media
š±Ā Instagram/TikTokĀ Direct Messages:
- A quick and convenient way to reach us for general questions or updates.
Live Chat
š¬Ā Chat with Us:
- Use the chat window located at the bottom-right corner of our website for real-time assistance.
Common Reasons to Contact Us
We can assist you with:
- Questions aboutĀ orders, shipping, or delivery times.
- Requests toĀ modify or cancel an orderĀ (before shipment).
- ReportingĀ issues with your orderĀ (e.g., damaged, incorrect, or missing items).
- Requesting aĀ refund, replacement, or exchangeĀ under our policies.
- General inquiries about our products and services.
Availability
Our customer support team is activeĀ 24/7. However, please donāt be discouraged if you donāt receive an immediate replyāwe are a small team and may be assisting other customers or taking a short break. Rest assured, we will respond to your inquiry as soon as possible..
Before You Contact Us
To save time, you can:
- Check yourĀ order confirmation emailĀ for tracking details and updates.
- Visit ourĀ ShippingĀ Policy,Ā TermsĀ andĀ Conditions, orĀ RefundĀ andĀ ReturnĀ PolicyĀ for detailed information.
Your Feedback Matters
At Prime Reps, we are dedicated to providing you with a hassle-free shopping experience. If you have any suggestions or need assistance, donāt hesitate to reach outāweāre here to help.
Thank you for choosing Prime Reps!